Cancellation policy

Consumers residing in the EU have a right of withdrawal in the case of distance contracts in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction which is not related to the operation of their business.

A. Cancellation Policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days and begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or, in the case of partial deliveries, the last goods.

To exercise your right of withdrawal, you must contact me,

Florian Reimann, Hirschstettner Straße 61/1/58, 1220 Vienna, Austria, Email: info@vergilis-life.com, Phone: +43 676 6157495

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached sample letter for this purpose. -Use a cancellation form, although this is not mandatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to consumers who do not reside in the EU. Furthermore, the right of withdrawal does not apply to contracts concerning:

  • Goods that are manufactured according to customer specifications or are clearly tailored to personal needs .
  • Goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery .

B. Sample cancellation form

(If you wish to cancel the contract, please fill out this form and) Send it back.)

To: Florian Reimann, Hirschstettner Straße 61/1/58, 1220 Vienna, Austria, Email: info@vergilis-life.com, Phone: +43 676 6157495

I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*).

  • Ordered on (*) ____________ / received on (*) __________________
  • Name of consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only for notifications on paper)
  • Date

(*) Delete as appropriate.