Frequently Asked Questions (FAQ)

🌿 Products

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What kind of bamboo products do you offer? We offer a carefully curated selection of bamboo products, including household items, kitchen utensils, personal care products, textiles (such as socks), mugs, and storage boxes. Our range is constantly expanding to enrich your sustainable everyday life.
Are your bamboo products sustainable/environmentally friendly? Yes. Our products are made from fast-growing bamboo sourced from responsibly managed plantations. Manufacturing takes place under environmentally friendly conditions, and many of our items are biodegradable. We are happy to provide information about the materials used and certifications upon request.
How do I properly care for my bamboo products? Clean bamboo products with a damp cloth and mild dish soap. Please avoid soaking them in water for extended periods or cleaning them in the dishwasher, as this can shorten the product's lifespan. For textiles, we recommend washing at low temperatures and air drying.
Are your products suitable for allergy sufferers? Our bamboo products are naturally hypoallergenic and contain no known allergens. If you have any specific allergies or concerns, please contact us before purchasing.
Where does the bamboo for your products come from? The bamboo we use comes from sustainably managed plantations in Asia (e.g., China or Vietnam). We place great importance on fair working conditions and environmentally responsible sourcing.

🛒 Order & Account

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Do I need to create a customer account to place an order? No, you can also order as a guest. However, a customer account offers advantages such as viewing your order history and faster processing of future purchases.
How can I check the status of my order? After shipment, you will receive a confirmation email from us with a tracking link. If you have a customer account, you can also check the status there at any time.
Can I change or cancel my order after submitting it? Please contact us as soon as possible if you wish to change or cancel your order. As long as the goods have not yet been shipped, changes or cancellations are usually possible without any problems.
What should I do if I have problems placing my order? Our customer service team will be happy to assist you. You can reach us by email at info@vergilis-life.com or by phone at +43 676 6157495 .
How can I change my personal data in my customer account? Log in to your customer account. Under "My Account" you can easily change your personal details as well as delivery and billing addresses.
What should I do if I've forgotten my password? Click on "Forgot your password?" in the login area. You will receive an email with a link to create a new password.