Terms and Conditions

General Terms and Conditions (GTC)

Version: 08.12.2025

1) Scope

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of Florian Reimann , Hirschstettner Straße 61/1/58, 1220 Vienna, Austria, email: info@vergilis-life.com, telephone: +43 676 6157495, apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter referred to as "Customer") concludes with the seller regarding the goods and services presented in its online shop. The inclusion of the Customer's own terms and conditions is hereby rejected.

• A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.
• An entrepreneur is a natural or legal person or a legally capable partnership that, at the time of paragraph concluding a legal transaction in the course of their commercial or independent professional activity.

2) Conclusion of contract

2.1 The product descriptions in the seller's online shop do not constitute binding offers, but serve as an invitation to the customer to submit a binding offer.

2.2 The customer can submit an offer via the online order form integrated into the seller's shop. After selecting and configuring the goods or services and completing the electronic ordering process, the customer submits a legally binding offer to purchase the goods in the shopping cart by clicking the button that completes the order . The customer then receives an automatic confirmation of receipt of the order, which does not yet constitute acceptance of the offer.

2.3 The seller may accept the customer's offer within three working days by:

• sends a written or text-based order confirmation (e.g., via email) (receipt by the customer is decisive); or
• requests payment from the customer after the order has been placed.

If both conditions are met, the contract is concluded at the earliest of these times. The acceptance period begins on the day after the customer sends the offer and ends at the close of the third working day following the sending. If the seller does not reject the customer's offer within this period, it is considered a rejection, and the customer is no longer bound by their declaration of intent.

2.4 The order data is archived on the seller's website and can be accessed free of charge by the customer via his password-protected user account by entering the corresponding login details.

2.5 The contract language is German and English .

2.6 Order processing and communication generally take place via email and automated order processing. The customer must ensure that the email address provided is correct and that emails from the seller can be received.

3) Right of withdrawal

3.1 Consumers residing in the EU generally have a right of withdrawal when concluding a distance contract. Details can be found in the cancellation policy.

4) Prices and payment terms

4.1 Unless otherwise stated in the seller's product or service description, the prices quoted are total prices including statutory VAT , but excluding shipping costs . Shipping costs are calculated during the order process after the recipient's address has been entered.

4.2 For deliveries to countries outside the EU, additional costs may arise in individual cases which are not the responsibility of the seller and must be borne by the customer (e.g. fees for money transfers, import duties, customs duties).

4) Prices and Terms of Payment

4.3 Accepted Payment Methods: Payment options are available at the customer's choice via credit card, PayPal, Amazon Pay, Apple Pay, Google Pay, Shop Pay, SEPA Direct Debit, and the payment services provided by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna").

4.5 Special Provisions for Klarna Payments: In cooperation with Klarna, we offer the following payment options. Payment is to be made directly to Klarna in each case:

• Klarna Invoice: The payment period is 14 days from the date of shipment of the goods.
• Klarna Installments (Slice it): With Klarna's financing service, you can pay for your purchase in fixed or flexible monthly installments under the conditions specified in the checkout.
• Klarna Pay Now: Your account will be debited immediately after placing the order.

Note: The use of the "Invoice" and "Installment" payment methods requires a positive credit check. To this end, we forward your data to Klarna for address and credit verification purposes as part of the initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check.

 

4.4 Delivery is carried out by DPD.

5) Retention of title

5.1 The seller retains ownership of the delivered goods until full payment of the purchase price owed.

6) Delivery and shipping conditions

6.1 We deliver to Germany, Austria and Switzerland.

6.2 Delivery will be made to the delivery address specified by the customer.

6.3 The delivery period is a maximum of 10 days from the day of the order.

6.4 If delivery fails for reasons attributable to the customer, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply to shipping costs if the customer effectively exercises their right of withdrawal.

6.5 If the customer is a business , the risk of accidental loss or damage to the goods passes to the customer as soon as the seller has handed the goods over to the carrier. For consumers, the risk passes only upon delivery.

6.6 In the event of delivery delays due to force majeure (e.g., pandemic, strike, natural disasters, war), the delivery period shall be extended by the duration of the impediment. Claims for damages are excluded. The customer's right to withdraw from the contract after setting a reasonable deadline remains unaffected.

7) Warranty / Liability

7.1 The statutory warranty provisions apply. The seller is liable for ensuring that the goods possess the agreed-upon and objectively required characteristics, unless the customer expressly agrees to a deviation at the time of purchase. 7.2 Special provisions for businesses:

• Minor defects do not constitute grounds for a warranty claim.
• The seller has the right to choose the type of remedy.
• The warranty period does not restart upon delivery of a replacement.
• The customer is subject to the obligation to give notice of defects pursuant to Section 377 of the Austrian Commercial Code (UGB).
• The seller's liability for slight negligence is excluded, except in cases of personal injury.

8) Jurisdiction / Applicable Law

8.1 Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers within the EU, this applies only to the extent that the protection afforded by mandatory legal provisions of the state in which the consumer has their habitual residence is not withdrawn.

8.2 For disputes with entrepreneurs, the competent court at the seller's place of business shall have exclusive jurisdiction.

8.3 The place of performance is the seller's registered office.

9) Alternative Dispute Resolution

9.1 The EU Commission provides a platform for online dispute resolution (ODR) at: https://ec.europa.eu/consumers/odr This platform serves as a point of contact for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.