Consumers residing in the EU have a 14-day right of withdrawal without giving any reason. The period begins upon receipt of the goods. They must inform the seller by means of a clear statement and bear the direct costs of returning the goods. The purchase price (including standard delivery costs) will be refunded after receipt of the goods or proof of return. The right of withdrawal does not apply to consumers residing outside the EU, to custom-made products, or to sealed hygiene products if their seal has been broken after delivery.